Work For Us

Retail Shop Assistant – Casual: 

Candidate must be available between 1 October 2017 and 31 December 2017 for a contract position.

Job Objective:

Representing The Velvet Cake Co brand with high standards of customer service to clients, with excellent selling skills to maximize company sales.

Roles and responsibilities:

  • Greeting customers who enter the shop.
  • Be involved in stock control and management.
  • Assisting shoppers to find the goods and products they are looking for.
  • Being responsible for processing cash and card payments.
  • Stocking shelves with merchandise.
  • Answering queries from customers.
  • Reporting discrepancies and problems to the manager.
  • Giving advice and guidance on product selection to customers.
  • Keeping the store tidy and clean, this includes floors and windows.
  • Attaching price tags to merchandise on the shop floor.
  • Responsible for security within the store and being on the look-out for shoplifters and fraudulent credit cards etc.
  • Receiving and storing the delivery of large amounts of stock
  • Keeping up to date with special promotions and putting up displays.
  • Opening and closing of the store
  • Own transport required

To apply for this job, please email jobs@thevelvetcakeco.com


Cake Decorator

Job objective:

The objective of a cake decorator is to finish off the cake to the required specification as set by The Velvet Cake Company.

Main Functions:
The main function of a decorator:

  • Decorating the product to the exact specification
  • Will be expected to do a strict quality checks on a continuous basis
  • Must have full product knowledge concerning decorating
  • Always keep work equipment and work environment clean

The cake decorator will be reporting to the production manager and the production
assistant of The Velvet Cake Company. The decorator will have to follow the strict
instructions of the production manager and the production assistant.

Personal Requirements

  • Must at least have grade 10 schooling
  • Creativity and artistic ability
  • Attention to detail and a steady hand
  • Basic maths skills for working weights and measurements and sound analytical skills
  • To be patient and methodical
  • Must have good health, because you will be required to work long hours from time to time, e.g. shifts

To apply for this job, please email jobs@thevelvetcakeco.com

 


E-Commerce Operations Manager

Job objective: 

Manage shop Executives while reporting into the Senior E-Commerce Operations Manager to ensure that all activities (Sales, Merchandising, Customer Service, Shop Management, Finance, Stock, and Warehouse Fulfilment) are performed accurately, to a high standard and in a timely manner whilst maximising sales and profit. 

Manage Executive workflow processes, monitoring progress on specific tasks and reallocating work as appropriate. Provide resolution to operational problems whilst adhering to corporate competencies. Contribute insights into the strategic direction of the Retail department based on understanding of complex e-commerce processes.

Main Functions:

Key objectives to the job:

  • Finance, Stock, Bakery
  • Customer Service
  • Sales
  • Merchandising and Growth
  • Manage online execs and daily operations
  • Optimise retail business process execution and grow the business
  • Cross Department working to support efficiency and growth
  • Ad hoc Projects

Specific to Job:

  • Experience in a fast-paced sales environment driving performance to reach targets with a focus on conversion
  • Significant experience in servicing customer queries in both an online & offline environment
  • Experience of E-commerce merchandising best practice, with an understanding of user behaviour
  • Experience of stock management and financial procedures
  • High standard of written and spoken English
  • Excellent written and spoken skills
  • Proven experience in an E-commerce role with exposure to operational element
  • Experience of managing a team
  • Ability to effectively coach colleagues and communicate with senior management
  • Strong negotiation and communication skills
  • Proven experience of a sales environment with the ability to proactively sell to an online/telephone audience.
  • Experience of incentivising and motivating a sales focused team
  • Understanding of E-commerce fulfilment process and how to achieve cost effective business solutions while maintaining high levels of customer satisfaction
  • Customer service experience and the ability to deal with difficult customers
  • Interest in technology and evolution of the web
  • Multi-device experience desirable
  • CMS experience desirable

Personal Requirements

  • Ability to take the initiative
  • Exhibits professionalism
  • Ability to plan, prioritise and manage multiple tasks and deliver to tight deadlines
  • Problem solving ability
  • Prepared to challenge and be challenged
  • Accountable and responsible
  • Communicates effectively to all levels of the organisation
  • Listens and hears accurately
  • Excellent organisational skills
  • Able to work on own initiative
  • Excellent Microsoft Office proficiency
  • Willingness to learn new skills
  • Excellence in commerce proficiency

To apply for this job, please email jobs@thevelvetcakeco.com


Junior HR Administrator with 2 year’s relevant experience

ROLES & RESPONSIBILITIES: 

  • To produce written employment offers and particulars of employment,
  • To obtain verbal references on prospective recruits from previous employers
  • Create & maintain employees files
  • To maintain up to date files for employees and leavers, ensuring that filing is completed in a timely and accurately
  • To ensure the accurate input of employee data in the Human Resources system.
  • To process action documentation for terminating employees, completing Human Resources procedures (extracting file, reference response form) and liaising with Payroll section.
  • To maintain an accurate record of starters, leavers and transfers
  • Assist in developing HR Policies & Procedures
  • Assist with other HR Functions: Recruitment, Training etc.