FAQ

Step 1: Select a product from our Shop menu or view all the options in our menu by clicking on the SHOP menu in the top left corner.

Step 2: When you have decided on your cake, click on the ‘Add to Cart’ button, and either continue shopping or go to your cart by clicking on the pink shopping cart icon in the top right corner. If you have a coupon code, enter it here, and click on the ‘Proceed to Checkout’ button.

Step 3: Choose to have your cake delivered or pick it up from one of our stores. Select the Date and Time of collection you would like using the calendar and time selector. Choose your payment method and click on the ‘Place Order’ button.

Step 4: Follow the payments instructions carefully.

CAKES & CUSTOMISATION

We are not certified halaal, but we do not use any gelatine or alcohol in our cakes.

The Velvet Cake Co makes every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However there is always risk of contamination as in our bakery we use the following: *Products with nuts & nut by-products *Eggs & egg by-products *Milk & dairy products *Wheat Although we have strict cross contamination policies; we cannot guarantee a total absence of these items in any of our products. Customers with food allergies must be aware of this risk. The Velvet Cake Co. will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst consuming our products.

Our 14cm cakes serve 6 to 8 guests and our 17cm  cakes serve 10 to 12 guests.

Our cakes come in the following sizes: standard cake – 17cm’s in diameter and mini cakes – 14cm’s in diameter.

Yes the dye does slightly stain the mouth, especially our darker cakes when eaten.  Should this be for a wedding / party / special occasion and you do not want the colouring for photo purposes, then we advise you to purchase a lighter colour cake for your occasion.

Yes, we offer Cake Notes on a selection of cakes. Please see our Personalised Cakes.

We are happy to offer writing in the form of cake note designs printed on top of your cake.

While we do not offer any custom/tiered cakes, many of our cakes have been used at weddings; they taste good, look good – just add a beautiful topper or fresh flower wreath.

CARE FOR YOUR CAKE

Our cakes have a 3 days shelf life stored in the fridge.

Yes, please keep the cake in the fridge and take it out an hour prior to serving. Our cakes are best served at room temperature.

Yes, while we do not recommend it; you can freeze the products, but please remember that we bake fresh daily and advise our customers to enjoy the products in this way instead.

ORDERS, DELIVERY & CANCELLATION

Time slots for collection in store can be found here. Delivery time slots are: Between 8am and 5pm.

We need 72 hours notice to cancel or change your order. If you cancel your order within 72 hours, we will create a credit voucher for you to use at a later stage with the Velvet Cake Co. Cakes ordered within the 72 hours cannot be cancelled or changed.

Yes, we deliver to most areas in Cape Town! Simply enter your postal code upon checkout to view the delivery cost. We currently only have an 8:00 – 17:00 delivery time slot. We do not deliver to areas outside of Cape Town.

No, all orders should be placed online and paid for in full via one of our many payment gateways.