FAQ

How do I use the Online store?

Step 1: Select a product from our Shop menu or view all the options in our menu by clicking on the SHOP menu in the top left corner.

Step 2: When you have decided on your cake, click on the ‘Add to Cart’ button, and either continue shopping or go to your cart by clicking on the pink shopping cart icon in the top right corner. If you have a coupon code, enter it here, and click on the ‘Proceed to Checkout’ button.

Step 3: Choose to have your cake delivered or pick it up from one of our stores. Select the Date and Time of collection you would like using the calendar and time selector. Choose your payment method and click on the ‘Place Order’ button.

Step 4: Follow the payments instructions carefully. 

Are you Halaal?
We are not certified halaal, but we do not use any gelatine or alcohol in our cakes.
Can we do writing on cakes?
Yes, we offer Cake Notes on a selection of cakes.
Please see our Personalised Cakes.
Provide a name to enter on any of the notes below:

 

Do you make custom cakes?
We are Cape Towns #1 cake retailer and therefore only specialise in the cakes available on our website.
When should I place my order?
We only ask for 24 hours notice with payment.

Time slots for collection in store:
10am
1pm
4pm

Delivery time slots are:
Between 10am and 1pm
Between 1pm and 5pm

Click here for more info

Must the products be kept in the fridge?
Yes, please keep the cake in the fridge and take it out an hour prior to serving.
Our cakes are best served at room temperature.
Food Allergies? Please click the drop-down for more info.
The Velvet Cake Co makes every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However there is always risk of contamination as in our bakery we use the following:

*Products with nuts & nut by-products

*Eggs & egg by-products

*Milk & diary products

*Wheat

Although we have strict cross contamination policies; we cannot guarantee a total absence of these items in any of our products. Customers with food allergies must be aware of this risk. The Velvet Cake Co. will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst consuming our products.

Can you freeze the products?
No
Can you make bigger cakes?
Our cakes are a standard 17cm’s in diameter.
How long will the cake keep fresh?
Our cakes have a 3 days shelf life.
Do you deliver?
Yes, we deliver for FREE to most areas in Cape Town!
Simply enter your postal code upon checkout to view the delivery cost.
Choose between then 8:00 – 14:00 slot or 13:00 – 17:00 (excluding Sundays).
We do not deliver to areas outside of Cape Town.
Do you do wedding cakes?
No, however most of our cakes have featured at Weddings.
How many servings do you get from a Velvet Cake:
Our cakes serve 10 to 12 guests
Can you reserve cakes at the Cake Shop?
No, we only require 24 hours for all orders.
Our retail stores have fresh cakes available to purchase daily.
Does the dye color the mouth when eating our cakes?
Yes the dye does slightly stain the mouth, especially our darker cakes when eaten.  Should this be for a wedding / party / special occasion and you do not want the coloring for photo purposes, then we advise you to purchase a lighter color cake for your occasion.